Our Policies

Returns & Exchange

All purchases at Pastelly are final sale. No returns. Exchanges are allowed with a 14-day notice before the event date, upon supply availability for the exact theme and decoration. (Ex: blue- colored bouquets are exchangeable for new color bouquets. Not acceptable to interchange with a new decoration. Ex: Bouquets for centerpieces)

Delivery

Online shop customers. All deliveries paid for are non-refundable. Customers who need a change of address may do so 48 hours in advance. The items will be placed on hold and a new time and date will be placed upon availability. If the address exceeds the previous distance, the customer must pay the difference before the delivery. If the client wants Pastelly to transfer the decor to another location, a fee for pick up and drop off will be required.

Decor and Event planning customers. All deliveries paid for are non-refundable. Customers who need a change of address may do so 14 days in advance or at their earliest convenience. If the address exceeds the previous distance, the customer must pay the difference the day of address change. If the client wants Pastelly to transfer the decor to another location, a fee for pick up and drop off will be required.

Event Decor Credit

Decor by Pastelly allows a credit hold towards events that have been rescheduled due to including, without limitation, acts of God, unexpected weather changes for outdoor events ONLY, explosions, governmental actions, invasion or civil unrest, national emergency, delay in obtaining display, or power outage. If you qualify for any listed above, you are entitled to a credit toward your future event. A full credit will go towards the future date if the client has provided 14 days or more notice of cancelation or rescheduling and no custom designs have already been created and no special items have been bought. Credit applies towards rental pieces such as and not limited to:

• Backdrop walls
• Chiara boards
• Column stands
• Centerpiece stands
• Cake pedestals
• Linens
• Tables and chairs
• Shimmer walls
• Marquee letters
• Hoops
• Area rugs
• A frame welcome flower box sign
• Easels

The same policy applies for “day of event” cancelation notices. There are no refunds or credits towards customized decorations and/or edited rentals created and worked on prior to the event date, such as and not limited to

• All balloon decorations bought, inflated and/or altered.
• Vinyl decals printed, cut and/or placed on rentals.
• Custom centerpieces created specifically for the client’s event.
• Paper goods stationary, goodie bags or boxes etc.

A credit may be placed for all items that have not been worked on, opened, or used towards the decoration for the event. Any decorations already made will be given to the client and no refunds or credits will be applied. Any amount that exceeds the credit will have to be paid by the client according to our contract terms. Credits expire in a year.

Event decor Credits do not apply to the following customers who have NOT paid their full balance. Service fees and deposits are non-refundable.

Privacy Policy

Effective Date: August 7, 2026

Pastelly (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or place an order.

Information We Collect

When you use our website, we may collect information including:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment information (processed securely through our payment provider and not stored by us)
• Information submitted through contact forms
• Technical information such as your IP address, browser type, and pages visited

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver balloon products and services
• Respond to customer inquiries
• Send order confirmations and updates
• Improve our website and customer experience
• Comply with legal obligations

If you choose to subscribe to our email list, we may occasionally send promotional emails. You may unsubscribe at any time using the link provided in those emails.

Cookies

Our website uses cookies to improve functionality and enhance your browsing experience. Cookies help remember items in your shopping cart, maintain your login session, and collect website analytics.

You can manage or disable cookies through your browser settings, although some features of the website may not function properly.

WooCommerce

Our online store is powered by WooCommerce. Information necessary to process your order is stored securely and retained only as long as needed for accounting, tax, legal, and customer service purposes.

Payments

Payments are processed through secure third-party payment providers. We do not store your full credit card information on our servers.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, such as:

• Payment processors
• Shipping or delivery providers
• Website hosting providers
• Email marketing services (if you subscribe)

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no online system is completely secure, we strive to use commercially reasonable safeguards.

Your Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of marketing communications

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.